Order Cancellation Policy

At Brava Haus, we are committed to providing you with an easy and hassle-free shopping experience. If for any reason you encounter a problem or wish to cancel your order, we have a simple and effective policy in place to assist you.

How to Cancel an Order

If you’ve changed your mind about your order, you can cancel it within one hour of purchase. To cancel, please contact our support team at help@bravahaus.shop with your order number, and we will guide you through the cancellation process.

If more than 24 hours have passed since placing your order, please reach out to our team at help@bravahaus.shop. We will be happy to help you adjust or modify your order where possible.

Cancellation Conditions

For your cancellation request to be valid, the following conditions apply:

Cancellation Before Shipment:  You can cancel or modify your order only before it has been shipped. Once your order has been dispatched, the standard Return and Refund Policy will apply.

Cancellation After Shipment: Once your order has been shipped, cancellation is no longer possible. However, you may request a return or exchange according to our return policy, and we will guide you through the process efficiently.

Confirmation of Cancellation

If your order is successfully canceled, you will receive a confirmation email indicating that your cancellation has been processed. If you do not receive this confirmation, please contact us at help@bravahaus.shop with your order number, and we will promptly resolve the issue.

Reach Us

Email Assistance: help@bravahaus.shop
Location: 1014 Moorefield Creek Rd SW, Vienna, Virginia 22180, United States
Operating Timeframe: 8:30 AM to 5:30 PM (Monday to Friday)