Frequently Asked Questions

Where is my order?

Once your order has been shipped, you will receive a tracking number by email. You can track your package at any time using the tracking link provided. Please note that tracking information may take 1–3 business days to appear. Need further assistance? Contact us at help@bravahaus.shop for an estimated delivery time.

When can I expect to receive my order?

Most orders are processed and shipped within 1–2 business days. Standard delivery within the United States typically takes 5–6 business days after dispatch, so total delivery time is usually 6–8 business days.

The expected delivery time has passed, where is my order?

Occasionally, orders may be delayed. If your order has not arrived within 8 business days, please contact us at help@bravahaus.shop with your order number. We will investigate promptly and provide a solution.

What are the delivery costs?

We charge a flat shipping fee of $6 for all orders within the United States. No hidden fees apply.

How can I pay for my order?

Brava Haus offers secure payments via:

PayPal

What should I do if I receive a damaged shipment?

If your jacket arrives damaged, please contact us immediately at help@bravahaus.shop with:

• Your order number
• Photos of the damaged item

Do not return the item before contacting us. Our team will process your request promptly and provide a replacement or refund.

What are the return costs and where should I send returns?

• Damaged or defective items: Return shipping costs are covered by Brava Haus.
• Change of mind, wrong size, or unwanted items: Customers are responsible for return shipping.

Returns should be sent to our main warehouse at 1014 Moorefield Creek Rd SW, Vienna, Virginia 22180, United States.

How do I return an item?

To initiate a return:

• Contact us at help@bravahaus.shop  with your order number.
• Once approved, we will provide instructions and the return address.
• Return shipping costs are the customer’s responsibility unless the item is damaged or defective.

Items returned without prior authorization will not be accepted.

What happens if I order the wrong size or no longer want the item?

Contact our customer service at help@bravahaus.shop first. We will guide you through the return or exchange process. You will only be responsible for return shipping costs in these cases.

Reach Us

Email Assistance: help@bravahaus.shop
Location: 1014 Moorefield Creek Rd SW, Vienna, Virginia 22180, United States
Operating Timeframe: 8:30 AM to 5:30 PM (Monday to Friday)