Contact Us

We’re here to help, Whether you have questions about our jackets, your order, or our policies, our customer support team is ready to assist you.

How to Reach Us

Email:
For all inquiries, including orders, returns, or general questions, email us at help@bravahaus.shop.

We aim to respond within 24–48 hours (Monday to Friday).

Customer Support Hours

Monday to Friday: 8:30 AM – 5:30 PM (Eastern Standard Time)

Weekends and Holidays: Closed

Emails received outside of these hours will be responded to on the next business day.

Our Warehouse Address

For returns or inquiries requiring our physical location, you can reach us at:
Brava Haus Warehouse
1014 Moorefield Creek Rd SW
Vienna, Virginia 22180
United States

Please note: Do not send returns without prior authorization from our support team.

Need Help With Your Order?

• Order Tracking: You will receive a tracking number via email once your order ships.
• Damaged or Incorrect Items: Contact us immediately with your order number and photos of the issue.
• Returns and Exchanges: Contact us first to receive instructions and the correct return address.

At Brava Haus, we value every customer and strive to provide fast, clear, and helpful support. Your satisfaction is our priority.